Account Manager | $45K-60K+ Commission + Equity | High-Growth AI Legal SaaS Startup

You’ll be the first account manager and will work closely with the CEO on supporting our client’s existing base of customers. You’ll help onboard, retain, and expand their customers and help them maximize the value they get from the platform. The larger your book of business grows, the more opportunities you have to earn expansion and renewal revenue.ResponsibilitiesOwn and manage the renewal cycle for a portfolio of clients. Monitor and track KPIs including renewals, upshift, and usage to maximize renewals and close expansion opportunities. Helps customers onboard, adopt, and use our product effectively.Act as the main point of contact for escalations and support coordination.Proactively engage with customers to discuss performance, usage, and contract status.Monitor product usage data to conduct check-ins with customers ensuring satisfaction. Proactively identify and resolve potential churn risks before renewal periods.Identify growth opportunities within accounts (expansions, upshifting, upgrades).Catalog customer feedback to inform product roadmap decisions.